Palm Springs Planet bids #IFB 26-22

Palm Springs International Airport ATM Services

The City of Palm Springs is seeking a provider to install and operate ATM services at Palm Springs International Airport. - Buyer: City of Palm Springs, Procurement and Contracting Department; an attachment also identifies the Office of the City Clerk. - OEMs and vendors: No ATM manufacturer, OEM, or service provider is named in the solicitation. - Requested equipment: Three new ATMs at City-designated airport locations; no model or part number is specified. - Services: Supply, install, operate, and maintain the ATMs, including cash replenishment, cleaning, hardware and first-line maintenance, customer support, and service-request response within 24 hours. - Estimated transaction counts on the bid form: 1,100 balance inquiries, 3,500 withdrawals, 1,300 CAD transactions if applicable, and two retail-item entries of 100 transactions each. Bidders propose customer fees and revenue remitted to the City. - Notable requirements: ATMs must be available 24/7, connect to one or more national or regional networks, support malfunction diagnostics, display a 24-hour customer-service contact, and provide user privacy while minimizing glare. Installation is due within 30 days of the agreement’s effective date and must take no more than two consecutive days. Providers need California ATM operating authorization and at least three years of relevant experience; applicable personnel must meet airport security requirements. - Award and term: Evaluation favors the highest total revenue remitted to the City over the first three years. The initial term is three years, with two optional one-year renewals at the City’s discretion.

Description

The City of Palm Springs is requesting bids from qualified firms to provide Automated Teller Machine (ATM) services for Palm Springs International Airport. The contract term is three years, with two one-year renewal options at the City’s discretion. The bid form evaluates the total revenue remitted to the City for years 1–3, with transaction fee and revenue-share criteria used to break a tie. Bidders must submit the required attachments, and the solicitation includes minimum experience requirements for ATM service providers.

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