SAM #ACQ-IHS-2027-U-00045

Dentrix Enterprise dental-record services and support for seven Phoenix Area IHS Service Units

The Phoenix Area Indian Health Service is seeking continued Dentrix Enterprise dental-record services and support across seven Service Units. - Government buyer: U.S. Department of Health and Human Services, Indian Health Service (IHS), Phoenix Area Indian Health Service (PAIHS); the attachment identifies Tara Van Orden. - Named platform: Dentrix Enterprise, an electronic dental record (EDR) system. No separate software manufacturer or service vendor is identified by name. - Services requested: Area-wide EDR access, annual software support and maintenance, updates and releases, help desk and technical support, user assistance and training, and troubleshooting. The system supports clinical documentation, scheduling, clinic management, treatment planning, dental charting, coding and billing reports, legacy-record access, and imaging and interfaces. - Quantity: Services for seven Service Units, with separate orders and scope, pricing, and performance periods for each. - Notable requirements: Support must maintain system functionality and protect data security and privacy. Remote and telephone support is specified during normal clinic operating hours, Monday through Friday, 6:00 a.m. to 6:00 p.m. MST. The market research notice seeks qualified Indian Economic Enterprises (IEEs) and Indian Small Business Economic Enterprises (ISBEEs) able to demonstrate authorized-distributor status.

Description

The purpose of this contract is to provide continued area-wide access to Dentrix  Enterprise Electronic Dental Record (EDR) services, software maintenance, and technical support. The system shall support essential dental clinic operations, including the creation and storage of patient clinical notes, appointment scheduling, clinical workflow management, treatment planning, dental charting, imaging integration, billing report generation, and the storage, maintenance, and retrieval of legacy dental records. The Contractor shall provide ongoing software support and maintenance necessary to maintain system functionality, support continuity of dental services, and minimize disruptions to clinical operations.

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