Escambia County Opengov #SS PS TS 26 27

Escambia County seeks Priority Dispatch Software maintenance and support

Escambia County Public Safety seeks maintenance and support for its Priority Dispatch Software. - Buyer: Escambia County Public Safety, Escambia County, Pensacola, Florida. - OEM/vendor: Priority Dispatch is the only named software provider; no other vendors are identified. - Requested service: Maintenance and support for Priority Dispatch Software. No part number or quantity is specified. - Includes updates, patches, upgrades, system health checks, performance monitoring, troubleshooting, bug fixes, workarounds, enhancements and source-code modifications. - Includes database reporting interfaces, security management, VPN provisioning and maintenance, documentation, user support and training. - Key requirements: 24/7/365 availability; assistance within 30 minutes for system outages; expedited handling of critical incidents; escalation procedures; maintenance schedules and advance notice of anticipated downtime. The provider must have access to the original source code and cover update acquisition and implementation costs. - Performance period: One year for FY2027; no option years are stated. This is maintenance support, not an identified annual subscription.

Description

Escambia County Public Safety is accepting quotes for maintenance support for Priority Dispatch Software for FY27, October 1, 2026–September 30, 2027. Services include routine maintenance and updates, technical support, bug fixes, enhancements and database interfaces, security management, VPN provisioning, documentation, and user training. The contractor must provide 24/7/365 support, including support within 30 minutes for system outages, and must have access to the original software source code. Required deliverables include updated documentation and records of user-support interactions.

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