California eProcure #0000040840

Telephonic interpretation services in at least 13 Medi-Cal threshold languages

Covered California is seeking a provider for telephonic interpretation supporting its Medi-Cal-related customer services. - Government buyer: Covered California, State of California; no sub-agency or office is specified. - Requested service: Telephonic interpretation in at least 13 Medi-Cal threshold languages: Arabic, Armenian, Cambodian, Cantonese, English, Farsi, Hmong, Korean, Mandarin, Russian, Spanish, Tagalog, and Vietnamese. One service line item is identified; usage volume is not specified. - Requirements: Interpretation must be accurate and culturally and linguistically appropriate. The contractor will collaborate with Covered California to support customer-service goals. - Estimated contract amount: $3,200,000. - OEMs and vendors: No specific OEMs or vendors are named.

Description

Covered California is seeking proposals for telephonic language interpretation services delivered in a culturally and linguistically appropriate manner. Services must cover at least 13 Medi-Cal threshold languages, including Arabic, Armenian, Cambodian, Cantonese, English, Farsi, Hmong, Korean, Mandarin, Russian, Spanish, Tagalog, and Vietnamese. The contractor will collaborate with Covered California to support accurate interpretation and first-class customer service. The attachment states an estimated amount of $3,200,000 and an estimated term from July 1, 2027, through June 30, 2029.

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