SAM #36C10B27Q0048

VA award for NetApp infrastructure maintenance and support

The Department of Veterans Affairs awarded ThunderCat Technology, LLC a brand-name NetApp support renewal for its existing converged infrastructure. - Government buyer: Department of Veterans Affairs, Office of Information and Technology; Technology Acquisition Center. Procurement materials also identify the Office of Procurement, Acquisition, and Logistics and the Office of Procurement Operations. - Awardee: ThunderCat Technology, LLC. OEM: NetApp, Inc. - Scope: Maintenance and support for 30 existing NetApp appliances; no new hardware or software is requested. - Support requirements: 24/7/365 remote and onsite technical support, repairs, replacement parts as needed, minor updates and upgrades, and hard-drive retention. The service-level requirements include 99.999% uptime and four-hour onsite emergency response, plus monitoring and reporting. - Optional services: NetApp training credits and NetApp Service Account Manager services. - Award value: $4,491,870.69. The notice does not provide specific part numbers.

Description

The VA, Office of Information Technology and Technology Acquisition Center has awarded a requirement for brand name NetApp, Inc. (NetApp) storage systems hardware and software maintenance and support, with hard drive retention, training, and Service Account Manager services to ThunderCat Technology, LLC on the National Aeronautics and Space Administration Solutions for Enterprise-Wide Procurement V Governmentwide Acquisition Contract. A Justification for an Exception to Fair Opportunity was approved and is attached.

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