North Carolina eVP #269-2027-038

Digital Engagement and Communications Platform with Implementation and Support

The City of Charlotte is seeking a digital engagement and communications platform to support public, community, customer, and employee communications. - Buyer: City of Charlotte; no sub-agency or purchasing office is identified. - Platform: Software licensing for communications, public information campaigns, project webpages and digital engagement spaces, surveys and feedback, meetings and events, stakeholder management, and online and in-person participation. - Services: Configuration, implementation, integration, data migration, testing, training, onboarding, support, maintenance, and upgrades. - OEMs and vendors: No platform OEMs or prospective platform vendors are named. Bonfire is identified as the City’s procurement portal, not as the platform provider. - Quantities and part numbers: None specified. - Notable requirements: The platform is intended to serve multiple audiences and support both digital and in-person engagement. Detailed technical requirements are not provided in the available material.

Description

The City of Charlotte is seeking a vendor to provide a digital engagement and communications platform. The complete solution includes software licensing, configuration, implementation, integration, data migration, testing, training, onboarding, support, maintenance, and upgrades. The platform will support community, customer, employee, and organizational initiatives, including communications, public information campaigns, project webpages, surveys, meetings, events, stakeholder management, and multi-phase engagement initiatives. Responses must be submitted through the City of Charlotte Procurement Portal.

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