University of Akron Workday #1233542

Akron seeks diploma production, fulfillment, and digital credential services

The University of Akron is seeking a single provider for physical diploma production and fulfillment, digital credentials, and supporting services. - Buyer: The University of Akron, Department of Purchasing. - OEMs and vendors: No diploma or credential provider is named. Workday Strategic Sourcing is identified as the proposal submission platform, not as the requested provider. - Physical diplomas: Approximately 3,800 annually, plus 500 replacements or corrections; peak batch of 2,300. Scope includes production, printing, finishing, secure packaging, shipping, tracking, and exception handling. The profile includes 11 templates, 2 paper sizes, and 11 signature combinations. - Digital credentials: Approximately 3,800 annually, including recipient access and sharing, independent verification, correction, revocation, and reissuance. - Platform and support: Secure web portal for individual and bulk processing, permissions, reporting, audit history, data exports, and reconciliation, plus implementation, integration planning, training, and ongoing support. - Notable requirements: One contractor must perform production, printing, packaging, fulfillment, and related pre-mailing work; subcontracting these core functions is prohibited. Requirements include FERPA and privacy protections, secure data handling and chain of custody, accessible web systems, and digital credential portability and continuity. - Term and readiness: Three-year contract, with a possible extension of up to 120 days. The provider must be implemented, tested, and operational in time for the spring graduation cycle.

Description

The University of Akron is seeking proposals for diploma production, digital credentialing, and fulfillment services. The scope includes a secure administrative platform, physical diploma production and delivery, digital credential issuance and verification, and related security, support, reporting, and implementation services. The selected contractor must provide the services described in the RFP and be fully implemented, tested, and operational by March 31, 2027. The addendum states that one contractor must perform all diploma production, printing, packaging, and fulfillment functions before mailing; subcontracting these core functions is not permitted.

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