Georgia Procurement Registry #PE-66873-NONST-2027-000000042

Managed IT, cybersecurity, and technology support for the Town of Tyrone

The Town of Tyrone, Georgia, is seeking a managed IT provider to support its municipal technology environment. - Buyer: Town of Tyrone, Georgia; local government serving Tyrone in Fayette County. - Scope: Managed help desk and onsite support; network, server, workstation, and Microsoft 365 administration; cybersecurity and incident response; backups and recovery; Drupal website hosting and administration; Vonage Business VoIP support; and technology planning. - Named OEMs and platforms: Microsoft (Microsoft 365), Vonage (Vonage Business), and Yealink (36 existing SIP-T21P desk phones). The Town’s website uses Drupal. - Supported environment: Approximately 40 users, 43 laptops, 8 desktops, 6 tablets, and 2 physical servers. These are existing assets to support, not requested purchases. Support also covers Town-managed network equipment at Library and Parks & Recreation facilities. - Additional scope: Support for police and municipal court technology subject to applicable GCIC/CJIS requirements. Optional, separately priced work includes server replacement or cloud migration, migration to a Microsoft 365 government tenant, and camera/NVR management if not included in the base service. - Notable requirements: 24/7/365 response for critical incidents; initial response targets of 30 minutes for critical, 1 hour for high-priority, and 4 business hours for normal issues; appropriately qualified personnel for applicable criminal justice systems; a technology assessment and inventory; and Town ownership and administrative control of its data and credentials. - Commercial approach: Predictable fixed monthly managed-services pricing, with additional charges disclosed. No awardee or respondent is identified.

Description

The Town of Tyrone, Georgia, is seeking proposals from qualified Managed Service Providers to serve as its primary technology partner. Services include end-user support, infrastructure and network management, Microsoft 365 administration, cybersecurity, backup and recovery, website management, and strategic IT planning. The scope also covers support for police and court technology environments, including applicable GCIC/CJIS requirements. Optional, separately priced projects include aging server replacement or migration and Microsoft 365 government-tenant migration.

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