CanadaBuys #BC235416

City of Kelowna City Services Hub transformation software and services

The City of Kelowna is seeking software and services for its multi-year City Services Hub transformation program. - Government buyer: City of Kelowna; no specific department, sub-agency, or procurement office is identified in the available notice. - Program scope: Support an enterprise transformation intended to improve customer experience, service accessibility, operational efficiency, and data-driven decision-making across the city. - The initiative addresses disconnected departmental systems, customer channels, processes, and service-request workflows. - OEMs and vendors: No OEMs, vendors, or specific software products are named in the available notice. - Products and quantities: No product part numbers, quantities, or detailed product specifications are provided. - Services requested: Software and related services to support the City Services Hub transformation; specific service deliverables and quantities are not stated. - Notable requirements: The work spans citywide services and is described as a multi-year program. The available notice does not specify technical, integration, or performance requirements.

Description

The City of Kelowna is advancing the City Services Hub (CSH), a multi-year enterprise transformation program intended to improve customer experience, service accessibility, operational efficiency, and data-driven decision-making across the organization. The program addresses a service delivery environment that has evolved independently across departments, systems, channels, and processes. Customers often navigate multiple websites, phone numbers, systems, service request processes, and channels to access City services or obtain updates, while staff rely on disconnected systems, manual coordination, and unclear ownership. Full details are available through a third-party site, and an account may be required to view or bid.

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