Ontario Tenders #tender_22226

Ontario seeks Crisis Call Diversion Services for mental health crisis callers

Ontario is seeking a provider to help manage mental health crisis calls and connect callers with appropriate support. - Government buyer: Government of Ontario, through the Solicitor General and the Ontario Provincial Police (OPP). - Service requested: Crisis Call Diversion (CCD) Services to de-escalate mental health crisis calls and divert them from frontline police interaction when appropriate, with referrals and follow-up support for callers. - Operational coordination: Program management will be through the OPP Crime Prevention and Community Support Bureau; daily operations will be based at the Provincial Communication Centre in London, Ontario. - OEMs and vendors: No OEMs or prospective service providers are named. - Products and quantities: No products, part numbers, or quantities are specified.

Description

The Ministry is seeking a qualified and experienced vendor to provide Crisis Call Diversion (CCD) Services. Services are intended to de-escalate and divert mental health crisis calls from requiring frontline police interaction, as applicable, and to support callers with referrals and follow-up. The vendor will report to the Ontario Provincial Police Crime Prevention and Community Support Bureau for program management and to the Provincial Communication Centre in London, Ontario for daily operations. Services must meet the requirements in Part 3 – The Deliverables.

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