Charlotte Bonfire #269-2027-038

City of Charlotte Digital Engagement and Communication Platform

The City of Charlotte is seeking a digital platform to support public engagement and communications across its community and organization. - Government buyer: City of Charlotte — City Procurement, Charlotte, Mecklenburg County, North Carolina. - OEMs and vendors: No software manufacturers, brands, or vendors are named in the notice. - Requested solution: A digital engagement and communication platform with applicable software licensing; quantity and part numbers are not specified. - Platform capabilities: Support recurring newsletters and other multi-channel communications, public information campaigns, project webpages and digital engagement spaces, surveys and feedback, meetings and events, and stakeholder and audience management. - Services requested: Platform configuration, implementation, integration, data migration, testing, training, onboarding, and ongoing support, maintenance, and upgrades. Quantities and service part numbers are not specified. - Notable requirements: Support community, customer, employee, and organizational initiatives, including multi-phase efforts with both online and in-person participation. The solution must address the City's technology and security requirements, cloud security, and ADA provisions. - Period and pricing: The notice does not specify a performance period, subscription term, or contract value.

Description

The City of Charlotte is seeking a qualified vendor to provide a digital engagement and communication platform. The complete solution includes applicable software licensing, configuration, implementation, integration, data migration, testing, training, onboarding, support, maintenance, and upgrades. It will support community, customer, employee, and organizational initiatives, including newsletters and multi-channel communications, public information campaigns, project webpages, surveys, meetings and events, stakeholder management, and multi-phase initiatives with online and in-person participation. Responses are due December 1, 2026, at 5:00 PM EST.

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