City of Kelowna Bonfire #13180

City of Kelowna City Services Hub Software and Transformation Services

The City of Kelowna is seeking software and related services for its multi-year City Services Hub enterprise transformation program. - Government buyer: City of Kelowna; no sub-agency or procurement office is identified in the notice. - Opportunity: A City Services Hub intended to improve access to City services, customer experience, operational efficiency, and data-informed decisions while addressing disconnected service channels and systems, manual staff coordination, and unclear service ownership. - OEMs and vendors: No OEMs, vendors, or specific software products are named. - Requested solution: Software and related transformation services; the notice does not specify product models, part numbers, or quantities. - Notable requirements: Proposals should address the City's objectives and delivery approach, relevant experience and qualifications, scope coverage, accessibility and inclusive design, market differentiation, risks, sustainability, and functional and technical fit. - Timing and value: The program is described as multi-year, but specific performance dates, duration, and contract value are not stated.

Description

The City of Kelowna is seeking software and services for its multi-year City Services Hub (CSH) enterprise transformation program. The program aims to improve customer experience, service accessibility, operational efficiency, and data-driven decision-making across the organization. The source describes current challenges including disconnected websites, phone numbers, systems, service request processes, and channels for customers, as well as disconnected systems and manual coordination for staff. Required submissions include scope coverage, experience and qualifications, delivery approach, accessibility and inclusive design, market differentiation and risk assessment, sustainability, and questionnaire and technical-fit materials.

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