County of Alameda #303681

Youth telephone system, installation, and ongoing services for Alameda County juvenile facilities

Alameda County is seeking a secure youth telephone system and ongoing calling services for two juvenile facilities. - Buyer: County of Alameda, General Services Agency–Procurement, on behalf of the Alameda County Probation Department (ACPD); facilities are Alameda County Juvenile Hall and Camp Wilmont Sweeney in San Leandro. - Products and quantities: The bid form estimates 17 telephone-system hardware units and 17 units of one-time installation and testing. Hardware includes rugged detention-grade phones and related accessories, cabling, power supplies, and mounting components. No manufacturer, model, or part number is specified. - Services: All-inclusive telephone service is priced at 12 monthly units per year for each of the first three contract years. The broader system scope includes connectivity, software, installation and integration, maintenance and repair, 24/7 technical support, training, monitoring, analytics, reporting, disaster recovery, and data transfer or a leave-behind solution at contract end. - Notable requirements: Youth and call recipients must not be charged; the system must support designated confidential, unmonitored numbers as well as call recording and retention. Requirements include 99.5% availability, secure reporting, stringent cybersecurity protections, and applicable PREA and facility-access requirements. Installation must use existing mounts and pathways where available; structural modifications such as drilling or cutting are prohibited. - Facility quantities and transition: Existing inventory is 51 phones at Juvenile Hall and 4 at Camp Wilmont Sweeney; planned retained quantities are 15 and 2, respectively. The contractor must plan for a transition period, and installation and testing must be completed before the current contract ends. - OEMs and vendors: No OEM, product brand, or vendor is named in the solicitation materials.

Description

The Alameda County Probation Department seeks youth telephone services and related equipment for juveniles in custody at Juvenile Hall and Camp Wilmont Sweeney in San Leandro, California. The contractor is expected to provide equipment, installation, connectivity, maintenance, software, security, training, and implementation services, using existing facility infrastructure and without structural modifications. The proposed system must support youth communications while helping regulate telephone use and maintain safety and security. The contract term is three years, with an option to renew for two additional years; attendance at the mandatory site visit is required.

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