Opportunity
British Columbia BCBid #235416
City of Kelowna City Services Hub software and IT services
Posted
October 30, 2026
Respond By
November 23, 2026
Identifier
235416
NAICS
541511, 541519, 541512
The City of Kelowna is seeking software and IT services for its multi-year City Services Hub transformation program. - Government buyer: City of Kelowna; no sub-agency or specific office is identified. - Requested scope: Software, including helpdesk or call center software, and information technology expert services. - Program goals: Improve customer experience, service accessibility, operational efficiency, and data-driven decision-making while addressing fragmented service channels and disconnected systems and processes used by the public and City staff. - OEMs and vendors: No OEMs, vendors, specific products, part numbers, or quantities are named. - Requirements: The notice does not provide detailed technical specifications or a defined implementation scope.
Description
The City of Kelowna is seeking software and services for its City Services Hub (CSH), a multi-year enterprise transformation program. The program is intended to improve customer experience, service accessibility, operational efficiency, and data-driven decision-making across the organization. The work addresses fragmented service channels, systems, and processes used by both customers and staff. Commodity classifications include software, helpdesk or call center software, and information technology expert services.