Quebec SEAO #20177169

36-month Fortinet support and technical assistance renewal

Santé Québec Chaudière-Appalaches is seeking a 36-month renewal of support services for its Fortinet equipment. - Government buyer: Santé Québec, Chaudière-Appalaches. - OEM: Fortinet is the named manufacturer of the covered products. - Requested service: Renew applicable FortiCare and FortiGuard support for Fortinet products already in the buyer’s inventory. - Includes software updates, patches, and firmware. - Includes 24x7 technical assistance provided by Fortinet through FortiCare. - Includes hardware replacement where provided under the applicable service level. - Scope details: Covered models, quantities, and specific service levels are not provided in the notice summary; they are identified in the referenced pricing schedule, “BORD_PRIX_2026STC174.” - Supplier role: The supplier is expected to resell Fortinet support services; direct technical support or incident management by the supplier is not required. - Term: 36 months, with no option periods.

Description

Santé Québec Chaudière-Appalaches is seeking renewal of support and technical assistance services for Fortinet products in its inventory, as identified in the Excel document “BORD_PRIX_2026STC174.” The requirement includes applicable FortiCare and FortiGuard renewals, software updates, 24x7 Fortinet technical assistance, and hardware replacement where included in the relevant service level. The supplier will act as an authorized reseller; direct technical support or incident management by the supplier is not required. The contract is for 36 months without options, and submissions must be made in French through SEAO.

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