SAM #36C10X27Q0017

VA Seeks Capability Information for OAWP Investigative Interview Transcription

The Department of Veterans Affairs is seeking vendor capability information for investigative interview transcription services for its Office of Accountability and Whistleblower Protection. - Government buyer: Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Office of Accountability and Whistleblower Protection (OAWP). - Requirement: Transcribe approximately 1,400 VA-furnished audio or video interviews annually. The contractor provides the personnel, equipment, systems, and other resources needed to perform the work virtually. - Service requirements: Use a VA-approved secure platform and restrict access to assigned recordings. Deliver accurate, professionally formatted PDF transcript packages, generally within one business day unless otherwise directed; Government-reviewed transcripts must achieve at least 97% word accuracy. - Each package includes numbered lines (no more than 25 per page), the assigned case number in each page header, page numbers, an errata sheet, an Acknowledgement of Testimony, and certification sheets. - Transcripts must capture filler words, stuttering, repeated words, unintelligible portions, and profanity, and document administration and acceptance of the witness oath. - Additional service: One contract kickoff meeting; the contractor prepares the agenda and presentation materials. - OEMs and vendors: No OEMs or specific vendors are named in the opportunity. - Opportunity status: This is market research seeking capability information, not a solicitation or award.

Description

1. Purpose

This is a Sources Sought Notice issued solely for market research in accordance with FAR Part 10. This notice does not constitute a solicitation. No award will be made based on this notice. The Government will not reimburse costs for responding. The Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Office of Accountability and Whistleblower Protection (OAWP), is seeking information from responsible and capable vendors to support delivery of the Transcription Services as described in the attached Performanance Work Statement (PWS). 

This notice is issued on an UNRESTRICTED basis. All qualified vendors are encouraged to respond.

2. Background

The Department of Veterans Affairs (VA), Office of Accountability and Whistleblower Protection (OAWP), promotes and improves accountability through unbiased investigations of allegations involving senior-leader retaliation, misconduct, poor performance, and whistleblower retaliation by VA supervisors. To support these investigations, OAWP requires professional transcription of approximately 1,400 recorded interviews each year.

3. Requirement:

The Contractor shall provide all personnel, equipment, systems, and other resources needed to transcribe OAWP-furnished audio and/or video recordings of testimony and investigative interviews. Services shall be virtual using a mutually agreed, VA-approved platform. The Contractor shall provide timely, accurate, secure, professionally formatted transcripts suitable for official Government case files. The Contractor shall access only specifically assigned recordings, not other records within an investigative case folder.

The anticipated workload is approximately 1,400 interviews annually. Unless otherwise directed by the designated Ordering Representative or Contracting Officer’s Representative (COR), a completed transcript package shall be delivered within one business day after assignment. The deliverable and quality criteria are specified in Sections 7, 8, and 12.

4. Submission Requirements:

Interested vendors shall submit a Capability Statement (PDF) not to exceed [5] pages including:

A. Company Information

Name, Address UEI and CAGE code Business size under NAICS 561492 Point of Contact (name, phone, email)

B. Capability Narrative

Ability to meet all requirements in the attached PWS

C. Past Performance

 · At least two (2) similar programs/contracts within the past five (5) years

D. Additional Information

Organizational capacity Subcontracting plans (if applicable)

5. Submission Instructions:

 · Email: Flodean.billings@va.gov

· Subject Line: 36C10X27Q0017 – Transcription Services – Capability Statement – [Company Name]

· Deadline: November 5, 2026, at 10:00AM Eastern Time

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