SAM #058669

12-month support for Nortel/Ribbon telephone switches at White Sands Missile Range

The U.S. Army is seeking market information on 12 months of support for telephone switches serving White Sands Missile Range. - Government buyer: U.S. Army, Range Operations Directorate (ROD), White Sands Missile Range (WSMR); W6QM MICC-FDO, Fort Hood is also identified. - OEMs: Nortel and Ribbon. The equipment is one Nortel/Ribbon CS2100 and three CS1000M switches. - Requested support: 24/7 remote technical support, including ESP Tier II hardware and STORM support and Ribbon Tier III support; troubleshooting for STORM Server files and CS2100/CS1000M faults; and possible replacement of internal server hardware. - On-site work: Three 24-hour visits at WSMR over the 12-month period, generally every four months, for diagnostics, troubleshooting, testing, fault isolation, repair, and system restoration. On-site support is also required when an issue cannot be resolved remotely. - Operational requirements: Support must help maintain voice traffic routing within information assurance and mission safety parameters. - Opportunity context: This is market research, not a commitment to purchase.

Description

The Range Operations Directorate  at White Sands Missile Range, New Mexico is dedicated requires Nortel/Ribbon CS2100 and three CS1000M switches range-wide, ensuring voice traffic is transported to its determined destination within Information Assurance and mission safety parameters.  

The purpose of this Request for Information (RFI) is solely to gather preliminary information and explore potential solutions, capabilities, and approaches available in the market. This RFI is not a solicitation, request for proposal, or commitment to purchase. No contract or agreement will result directly from the submission of information in response to this request.

All information provided by respondents will be used for planning and evaluation purposes only. Responses may be used to refine requirements, assess market readiness, and inform future procurement strategies. Submission of a response does not create any obligation on the part of the requesting organization, nor does it provide any advantage or preference in any subsequent procurement process.

Respondents are responsible for all costs associated with preparing and submitting their information. Any proprietary or confidential information should be clearly identified as such. The requesting organization reserves the right to share non-confidential information internally for evaluation purposes.

All questions must be submitted no later than 3:00 PM Central Time (UTC-5) on November 5, 2026 via email. 

Please see the attachments section for more infomration. 

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