City of Fresno PlanetBids #12700833

Fresno Area Express RFI for Integrated Transit Management Software

The City of Fresno is exploring modern transit management software for Fresno Area Express (FAX) to inform potential future procurement. - Government buyer: City of Fresno, Department of Transportation, Fresno Area Express (FAX). - Opportunity purpose: Request for Information (RFI) and market research only; it is not a request for proposals or a commitment to purchase. - Scale: FAX operates 19 fixed routes with 147 buses and Handy Ride paratransit service with 55 vehicles. - Requested solution: Integrated transit management software for fixed-route and paratransit operations, including: - Real-time operations, CAD/AVL vehicle tracking, and dispatch. - Fixed-route scheduling, blocking, and runcutting; demand-responsive trip booking, scheduling, dispatch, and eligibility management. - Incident, detour, event, and emergency management; customer information and communications. - Integration with fare systems, CAD/AVL hardware, onboard equipment, and automated passenger-counting systems. - Fleet, asset, and maintenance management; analytics, dashboards, and reporting, including compliance reporting. - Scalable and secure architecture, APIs, implementation, training, and ongoing support. - Named prospective vendors/participants: Ai Nexus; California Creative Solutions, Inc.; Consat Canada Inc.; INTUIST INC.; PMCS SERVICES INC; ShiftSentryOS LLC; Spare Labs; Trapeze Software Group, Inc., doing business as Vontas; and Tulare-Kings Builders Exchange. Their listing does not identify them as selected suppliers or endorsed OEMs. - OEMs and quantities: No OEM, specific software product, part number, or purchase quantity is designated. Pricing information is requested as optional market input.

Description

The City of Fresno is seeking information from qualified vendors about available modern Transit Management Software solutions; this is an RFI for information and planning purposes, not a request for proposals or a commitment to procure. The City is exploring options to replace legacy transit operations and management software, including capabilities for real-time bus operations, dispatch and vehicle tracking, fixed-route scheduling, paratransit management, incident handling, system integrations, reporting, and analytics. Responses are intended to inform the City’s understanding of solution capabilities, architecture, market availability, estimated costs, implementation timelines, and support models. Responses must be submitted electronically through Planet Bids; the source lists a November 20, 2026 deadline, while the attached RFI document lists November 6, 2026.

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