Ontario Tenders #120479

Ontario RFI for a Ticketing and Visitor Experience Management System

The Government of Ontario is seeking market information on a ticketing and visitor experience management system for two heritage attractions. - Government buyer: Government of Ontario, Ministry of Tourism, Culture and Gaming; intended users are Huronia Historical Parks and Fort William Historical Park. - Request: An RFI to understand available systems and capabilities; it may inform a future procurement. - System capabilities of interest: Ticketing, reservations, admissions, memberships, event registration, retail sales, customer communications, reporting, customer relationship management, and visitor engagement. - Operational requirements of interest: Configurable products and booking workflows, pricing models, inventory management, reporting, customer communication permissions, and business rules. - OEMs and vendors: No OEMs, vendors, or specific products are named. - Quantities and part numbers: None specified.

Description

This RFI gathers marketplace information to help the Ministry determine a system supporting ticketing, reservations, admissions, memberships, event registration, retail sales, customer communications, reporting, customer relationship management, and visitor engagement. It seeks information about systems’ capabilities for the attractions’ operational needs, including configurable products, booking processes, pricing models, inventory management, reporting, customer communication permissions, and business rules. The information may be used to develop requirements for future procurement.

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