Saskatchewan Tenders #ECCS-SkTel-CXP-2026

SaskTel Customer Experience Research Services

The Government of Saskatchewan is seeking research firms to deliver customer experience research for SaskTel. - Government buyer: Government of Saskatchewan, Executive Council - Communications Services. - Customer: SaskTel. No OEMs, named suppliers, or product manufacturers are identified. - Requested service: A full-service customer experience research program covering customer and product satisfaction measurement, data collection, advanced analysis, reporting, and consulting. - Supplier capabilities: Experience serving large private and public corporations, including Crown-sector organizations. Access to an online panel representative of Saskatchewan residents and an in-province contact centre are assets. - Key requirements: Comply with applicable privacy and regulatory requirements, safeguard SaskTel information, and store data in Canada. - Term: One-year account, with up to five additional one-year renewals subject to evaluation and mutual agreement.

Description

The Government of Saskatchewan seeks one or more experienced, full-service primary research suppliers for a SaskTel customer experience research program covering October–November 2026. Required capabilities include customer experience and product satisfaction research, data collection and advanced analysis, reporting and consulting, corporate research experience, and compliance with privacy and regulatory requirements, including storing data in Canada. The account is for one year, with the opportunity to renew for five additional one-year terms. Interested firms must submit a letter of intent of no more than two pages, include two client references, and disclose any intended subcontracting; responses will be used to develop a shortlist.

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