Massport #RFP 27-26

Somerville seeks a cloud-based TMS/CAT translation platform for multilingual City communications

The City of Somerville is seeking a cloud-based translation platform to support multilingual communications across City departments. - Government buyer: City of Somerville, Massachusetts; Procurement & Contracting Services Department. The Office of Language and Communications Access (LCA) is the intended user. Joey Hustins is identified as Deputy Chief Procurement Officer. - Procurement: One comprehensive Translation Management System (TMS) and Computer-Aided Translation (CAT) platform for City staff and external translators. - OEMs and vendors: No OEM, branded product, or competing vendor is named in the solicitation. - Languages and volume: Support more than 60 languages, including Spanish, Portuguese, Haitian Creole, Nepali, and Simplified and Traditional Chinese; anticipated annual volume is 3–6 million words. - Key capabilities: Translation memories and term bases; configurable workflows with human review and optional project-level AI; Drupal integration; support for right-to-left scripts and varied document, design, image, and web formats; automated desktop publishing; and audio/video transcription and captioning. - Operational requirements: Import existing translation resources and style guides; provide quality-assurance tools, role-based permissions, collaboration with internal and external translators, onboarding, training, ongoing technical support, data security and export, invoicing, reporting, and analytics. Pricing should address volume scenarios, language and user costs, integrations, AI, and related services and fees. - Contract structure: One-year initial period with a 90-day trial and two optional renewal years. Specific calendar dates and renewal-period lengths are not included here.

Description

The City of Somerville is seeking a Translation Management System (TMS) and Computer Aided Translation (CAT) platform for multilingual communications. The summary describes support for more than 60 languages and processing approximately 3–6 million words annually, with potential needs including government-client experience, HIPAA compliance, security certifications, AI/machine-learning integration, Drupal integration, and support for in-house translators and external language service providers. Proposals are due November 25, 2026, at 2:00 PM EST, and must include separate non-price technical and price proposals. The anticipated contract award date is December 30, 2026, with an estimated start date of January 1, 2027 and two optional renewal years.

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