City of Jacksonville #18320-27

Annual assurance and support for Jacksonville’s Online Poll Worker Training System

The City of Jacksonville Supervisor of Elections seeks continued access to its proprietary Online Poll Worker Training System from SOE Software Corporation. - Government buyer: City of Jacksonville, Duval County, Florida — Supervisor of Elections / Office of the Supervisor of Elections; the attachments also identify Duval County Elections. - OEM and provider: SOE Software Corporation, identified as the system’s developer, owner, and sole provider able to license, host, maintain, and support it. - Requested service: One-year annual assurance for the Online Poll Worker Training System, including hosted access, maintenance, updates and upgrades, defect correction, account management, technical support, content revisions, and election-event platform monitoring. - Price and quantities: The annual fee is $12,800. The agreement includes 20 hours of content revisions and 10 hours of support; the overall service quantity is one annual term. No part numbers are provided. - Notable requirements: Hosted-system availability is 99.9%, excluding scheduled maintenance, and issue-response targets vary by severity. Additional support for non-product errors is $100 per hour if not purchased separately. The agency cites the proprietary nature of the system and avoiding transition costs or disruption as reasons for continuing with SOE Software Corporation.

Description

The procurement is for continued access to the Online Poll Worker Training System, including maintenance, hosting, updates, and technical support from SOE Software Corporation. The source states that the system is proprietary to SOE Software Corporation, which is the sole provider of these services. Continued service is described as essential for poll worker readiness and uninterrupted election operations. The stated service period is April 10, 2027 through April 9, 2028, and the agency memo identifies an amount of $12,800.00.

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