SAM #PANAPG-27-P-0000057122

Army Market Research for CONUS-Wide Telecommunications Management as-a-Service

The U.S. Army is conducting market research for a five-year, CONUS-wide telecommunications management service. - Government buyer: United States Army; 7th Signal Command (Theater). The notice was issued by Army Contracting Command–Aberdeen Proving Ground, Huachuca Division. The attachment also identifies the Department of War as the requesting department. - Opportunity type: Sources sought/RFI for market research, not a request for quotes or bids. - Requested service: Cloud-based Telecommunications Management System-as-a-Service (TMSaaS) for Army telecommunications assets and infrastructure across current and additional sites. No product quantity or part number is specified. - Manage telephone numbers, call records, circuits, switches, cable plant, devices, assets, configurations, maintenance, work orders, trouble tickets, directories, billing, collections, reporting, and service-level agreements. - Provide provisioning, workflows, workload redistribution, remote support, implementation, migration, site assessments, data conversion, training, and sustainment; integrate with Army ticketing systems. - Support installation-level through enterprise users and mixed legacy and target environments, including TDM/PBX, VoIP, and soft clients. - Notable requirements: 24x7 customer support, 99.9% operational availability, and a transition toward hosting with a FedRAMP-approved cloud service provider certified at Impact Level 5 or higher. Additional Army sites may be incorporated during performance. - OEMs and vendors: No OEMs, specific products, or vendors are named in the provided materials. - Potential competitors: Calero, Tangoe, Sakon, and WidePoint offer telecommunications expense or infrastructure management solutions that may address related needs; the notice does not identify them as participants.

Description

ACC-APG Huachuca Division is issuing this Sources Sought Notice (SS) for Market Research purposes ONLY. The government is requesting responses from industry to gauge industry availability, interest, and capability to perform. This SS notice does not constitute a request for quote or invitation to bid. 

Please see both attachments.

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