City of Jacksonville #18301-27

Jacksonville Public Library FY2027 Bibliotheca RFID gate and self-check system maintenance

Jacksonville Public Library seeks annual support and maintenance for Bibliotheca RFID gates and self-check equipment across its library system. - Government buyer: City of Jacksonville, Jacksonville Public Library, including Support Services (Systems); procurement contacts identified include Alisha LeVasseur and Chief of Procurement Dustin Freeman. - OEM and vendor: Bibliotheca, LLC is the named equipment manufacturer and service provider. The documents state that Bibliotheca is the sole authorized source for support, maintenance, software services, and replacement parts for this equipment; no other vendor is named. - Requested scope: Annual maintenance for RFID security gates at 21 branches and 58 self-check kiosks. The quote also covers associated gate and payment licenses, software integrations, and subscriptions. - Quote items: 23 direct-mount RFID gates in one-, two-, three-, and four-aisle configurations; 21 staffConnect gate licenses; one staffConnect link license; nine specifically itemized selfCheck 1000 iSelfcard payment licenses, with additional license and equipment rows noted in the quote; and quickConnect and libraryConnect subscription items. - Service requirements: Authorized-provider labor, on-site repairs, replacement parts and equipment modifications, and replacement of a complete unit when more economical than repair. Software coverage includes telephone and online support, remote troubleshooting, updates, and configuration changes. The notice also calls for 24/7 toll-free hardware and software support-call intake. - Value and term: The requested amount is $209,106.82. The quote describes a one-year service term for FY2027; the memorandum states service runs from award through the end of FY2027. Automatic renewal is not stated. - Notable condition: The documents say using Bibliotheca-authorized personnel and software is required to maintain applicable warranty and service coverage.

Description

The City of Jacksonville is seeking maintenance and support for its RFID security gates and 58 self-check kiosks at 21 library locations. The scope includes labor, service parts, hardware maintenance, software support and updates, troubleshooting, and configuration modifications for fiscal year 2027. The source documents state that Bibliotheca, LLC is the exclusive authorized provider for this equipment’s service and maintenance. A memorandum gives an amount of $209,106.82 for the annual support and maintenance.

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