City of Columbus #RFQ033951

Dell SC400 and SC5020 support and maintenance services

The Franklin County Municipal Court seeks one year of Dell support for its SC400 and SC5020 storage systems. - Government buyer: Franklin County Municipal Court, Clerk of Court, Office of Information Services. The notice also names the City of Columbus, Municipal Court Clerk, so the solicitation documents identify the buyer differently. - OEM: Dell is the named provider; replacement parts must be Dell Certified. - Requested services: Seven one-unit support services for two SC400 systems and one SC5020 system: - SC400, service tag CCJ8T13: 4-hour, 24/7 onsite emergency service (814-4530), and 24/7 hardware/software support (814-4550). - SC400, service tag CCJ7T13: 4-hour, 24/7 onsite emergency service (814-4530), and 24/7 hardware/software support (814-4550). - SC5020, service tag 60B1T13: 4-hour, 24/7 onsite emergency service (812-8158), 24/7 hardware/software support (812-8175), and 24/7 Storage Center Optimization Bundle (812-8072). - Notable requirements: Confirm customer service requests by phone within 30 minutes and provide onsite technician response within four hours when required. Pricing must include labor, travel, parts, software upgrades, shipping and handling, and prepaid FOB inside delivery; maintenance must follow manufacturer recommendations and be performed by a certified technician.

Description

The City of Columbus, Municipal Court Clerk is soliciting bids to establish a purchase order for Dell hardware and software support maintenance for Dell Storage SC400 and SC5020 systems serving the Office of Information Services. The requested one-year coverage runs from January 1 through December 31, 2027, and includes 24/7 technical support, onsite service with emergency dispatch, and a software optimization bundle. Support and maintenance must be provided by Dell, and parts must be Dell Certified; pricing must include the specified labor, travel, parts, software upgrades, shipping, handling, and inside delivery costs. The solicitation also requires a customer confirmation call within 30 minutes of an initial request and, if needed, technician onsite service within four hours.

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