South San Francisco Opengov #2021-RFP-063

South San Francisco citywide staffing and service-level study

The City of South San Francisco is seeking consulting support for a citywide staffing and service-level study. - Government buyer: City of South San Francisco, Department of Human Resources; the attachment identifies Leah Lockhart. - Scope and phases: One comprehensive study, organized in two phases: - Phase 1 — Public safety: Police, Police Dispatch, Fire, and EMS. - Phase 2 — Other City services: Economic and Community Development; Library; Parks and Recreation; Public Works; and internal administrative functions, including the City Manager’s Office, Capital Projects, Finance, Information Technology, Human Resources, and the City Clerk’s Office. - Requested consulting work: Engage staff; review organization, operations, programs, staffing, workload, service demand, and projected changes; analyze operational data; benchmark against comparable municipalities; and recommend staffing and service-delivery approaches, organizational improvements, collaboration or consolidation opportunities, and technology opportunities. Recommendations should support a 10-year service outlook and fiscal sustainability. - Deliverables: Draft and final reports, up to three presentations, and facilitated discussions to prioritize recommendations and support implementation planning. - OEMs and vendors: No OEMs, product vendors, or incumbent consulting firms are named. This is a consulting-services opportunity, not a product purchase.

Description

The City of South San Francisco seeks proposals from qualified consultants or firms to conduct a comprehensive staffing and service delivery study for all City departments. The study will assess current and projected service needs over the next 10 years and recommend staffing levels and organizational or operational improvements that support effective, financially sustainable service delivery. The work is envisioned in two phases: public safety (police and fire), followed by all other City departments and services; public-safety specialists may propose for Phase 1 only. Anticipated work includes staff engagement, workload and operations data collection, municipal benchmarking, recommendations, and draft and final reports and presentations.

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