Connecticut Portal #27-28

Norwich Public Utilities ERP, Utility Billing, Customer Portal, and MDM Replacement

Norwich Public Utilities is seeking proposals for a coordinated replacement of its ERP and utility billing systems, with a customer portal and meter data management solution also in scope. - Buyer: Norwich Public Utilities (NPU), a local utility in Norwich, Connecticut. - Current platforms: Microsoft GP for ERP and Cogsdale CIS for utility billing. Microsoft and Cogsdale are named as incumbent product providers; neither is identified as a required brand for the replacements. - Requested solutions: replacement ERP, replacement utility billing/customer information system, customer portal, and meter data management (MDM) solution. No quantities or part numbers are specified. - Services: implementation associated with replacing and introducing the systems; specific tasks are not detailed. - Target: completion of the replacement is planned for the third quarter of 2028. The notice does not state a start date, total duration, or option periods.

Description

Norwich Public Utilities is seeking to replace its on-premise Microsoft GP ERP platform and Cogsdale CIS utility billing platform, which are reaching end of life. The replacement is targeted for completion in the third quarter of 2028. NPU is exploring options that also include implementing a customer portal and a meter data management (MDM) solution.

View original listing