SAM #2027-LGD-0073

Zeutschel OS 15000 scanner maintenance and technical support

The Library of Congress is seeking multi-year technical support and maintenance for its Zeutschel OS 15000 overhead book scanner. - Government buyer: Library of Congress, Collections Management Division; Contracts and Grants Directorate. Contact named in the materials: James Robinson. - OEM: Zeutschel is the named manufacturer of the OS 15000 scanner (serial number 65293). No service contractor or other vendor is named. - Requested services: Initial inspection and repair; annual on-site preventive maintenance; normal-wear parts, repair labor and travel; remote, telephone, and email support; and software maintenance, including technical support, corrections, maintenance releases, and documentation updates. - Service line items: Five annual service periods (one base year and four option years, each quantity 1; part numbers 00000001, 01000001, 02000001, 03000001, and 04000001); five optional onsite repair-evaluation visits (part number 05000001); and individually issued repair orders (part number 06000001, quantity 1 listed). - Notable requirements: Respond within two business hours and make reasonable efforts to resolve issues within five business days. Optional repair evaluations require a written assessment and quote covering travel, parts, and labor; repair work requires quote acceptance and an issued repair order. Library IT and security controls apply. - Term: One base year plus four one-year options; an extension of services of up to six months is allowed, for a maximum potential term of five years and six months.

Description

This is a combined synopsis/solicitation for commercial products or services in accordance with FAR 5.2 - Synopsis of Proposed Contract Actions, FAR part 13/13.5, Simplified Acquisition Procedures, with additional information included in this synopsis. This solicitation is issued as a Request of Quotes (RFQ).

The Collections Management Division requires a service agreement for the Zeutschel OS 15000 Overhead Book Scanner (S/N: 65293) that includes annual on-site preventative maintenance for repairs, parts for repairs, labor, travel, remote support, telephone and email support, comprehensive software maintenance which includes technical support, software corrections, maintenance releases, and documentation updates, and an initial inspection to diagnose and repair current equipment issues. The resulting contract shall be firm-fixed-price (FFP).

Please see attached solicitation document for further information. 

All proposals shall be submitted electronically via email to the Contracting Officer James Robinson, jarobinson@loc.gov and the Contract Specialist Jacqueline Miller, jacmiller@loc.gov no later than 15:00 PM EST on November 20, 2026.

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