Cumberland County NC MUNIS #825

Cumberland County DSS Transportation Management System

Cumberland County is seeking a replacement transportation management system for its Department of Social Services Transportation division. - Government buyer: Cumberland County, North Carolina — Innovation and Technology Services, for the Department of Social Services (DSS), Transportation division. - Procurement: One cloud-based SaaS Medical Transportation Services System to replace the existing Sailboat system. No solution OEM, brand, or proposed vendor is identified. - Operational scope: Support Medicaid transportation for a division operating 17 vehicles, including trip scheduling, dispatch, route optimization, real-time updates, mobile access, billing, reporting, and analytics. - Data and implementation: Migrate approximately 298,000 customer records; configure and customize the system; develop interfaces; provide test and production environments, testing, documentation, and staff and administrator training. - Notable requirements: Address integrations with DSS and State systems, security and privacy, accessibility, regulatory compliance, data ownership and portability, and support/service levels. Vendors must describe their technical approach, implementation plan, relevant experience, and costs. - Named systems and organizations: Sailboat is the existing system being replaced. Omina (as written), SHI, and Carahsoft are mentioned only as examples of cooperative purchasing programs, not as required vendors or solution providers. - Contract term: One initial year with up to two additional one-year renewal options. The contractor must begin work within five business days of the effective date; vendors should provide an implementation timeline.

Description

Cumberland County is seeking proposals for a transportation software solution for DSS. The solicitation requests a software solution, with vendor responses addressing functional requirements, customization and feature options, technical approach, implementation, support, accessibility, security, and cost. The RFP includes a functional requirements workbook and contract terms and conditions. Proposals are due November 23, 2026, at 2:00 PM EST.

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