San Bernardino County ePro #HRD127-HR-6548

Employee-relations case-management software, implementation, and support for San Bernardino County

San Bernardino County is seeking a configurable SaaS platform to manage employee-relations cases and the services needed to implement and support it. - Government buyer: San Bernardino County, Human Resources Department, Employee Relations; the Purchasing Department is identified as the procurement office. - OEMs and named technology vendors: No OEM or vendor is named for the requested case-management platform. Oracle Corporation (including PeopleSoft/Oracle Cloud) and Microsoft Corporation (Outlook, Teams, and Office) are named as systems for integration. - Requested solution: One employee-relations case-management software solution with licensing, for teams supporting more than 20,000 County employees across 40+ departments. Functions include complaint intake, case tracking, investigations, accommodation and Return-to-Work tracking, records management, collaboration, reporting, and analytics. No software part number or brand is specified. - Implementation and ongoing services: Project management, process discovery, configuration of forms/workflows/security/templates, integrations with PeopleSoft/Oracle Cloud, Outlook, Teams, Office, and APIs; migration of historical and active cases; testing and UAT, administrator and end-user training, go-live support, documentation, maintenance, updates, and technical support. The County also seeks data extraction and transition assistance at contract end. - Important requirements: Segregate EEO and medical/disability information with strict confidentiality controls; provide role-based access, privacy and security controls, and immutable audit trails. AI features must include County-controlled safeguards. County data must be hosted in the Continental United States, and the service must target 99.9% uptime. - Pricing scope: Include licensing assumptions and user allowances for administrators, standard users, and read-only users; price one-time implementation and recurring software costs for the initial term and optional renewals. Quantities and budget are not specified. - Term: Three-year initial term with two optional one-year renewals; pricing covers Years 1–3 and optional Years 4–5.

Description

San Bernardino County Human Resources is seeking proposals for employee relations case management software and services. The requested scope includes software and services, with pricing covering applicable labor, licensing, implementation, training, project management, support, maintenance, and related costs. The contract term is three years, beginning in March 2027 and ending in March 2030, with options to renew for two additional one-year terms. Proposals are due December 14, 2026.

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