Opportunity
Federal Register #2026-21697
VA updates privacy notice for government life insurance records and administration system
Buyer
VETERANS AFFAIRS, DEPARTMENT OF
Posted
October 23, 2026
Respond By
November 24, 2026
Identifier
2026-21697
The Department of Veterans Affairs is updating a privacy notice for records used to administer government life insurance programs, not seeking products or services through a procurement. - Government buyer: Department of Veterans Affairs (VA), including its Office of Information and Technology. - Notice scope: Updates the System of Records Notice for “Veterans and Uniformed Services Personnel Programs of U.S. Government Life Insurance--VA” (36VA29), which covers records supporting VA insurance policy administration. - Systems and hosting: The system operates through the Life Insurance Policy Administration Solution (LIPAS), a managed service using commercial off-the-shelf software hosted in the VA Enterprise Cloud on Amazon Web Services (AWS) GovCloud. LIPAS replaced the retired Insurance Payment System mainframe and Veterans Insurance Claim Tracking and Response System (VICTARS). - Notable record changes: Adds DoD identification numbers, beneficiary birth dates and financial institution details, direct payment and eBilling information, and VALife coverage and payment details. Removes medical history and information related to the discontinued S-DVI program. - Named software companies: Calabrio Inc. is identified for software used to record incoming calls, replacing NICE Ltd. in the notice. Amazon Web Services is named as the cloud hosting provider. - Procurement status: This is a Privacy Act system-of-records notice, not a solicitation or contract award. No products, quantities, or services are being solicited.
Description
The Department of Veterans Affairs is modifying its existing system of records titled “Veterans and Uniformed Services Personnel Programs of U.S. Government Life Insurance--VA” (36VA29), as required by the Privacy Act of 1974. The system is housed in the cloud-based Life Insurance Policy Administration Solution (LIPAS), which replaced the retired Insurance Payment System mainframe and VICTARS. LIPAS provides components for VA insurance policy administration and management and integrates with VA Enterprise shared services. The notice describes updates to categories of records, including identification, beneficiary, payment, and policy information.