Riverside Transit Agency PlanetBids #RFP S26144F

Riverside Transit Agency paratransit, microtransit, and call center operations

Riverside Transit Agency is seeking an operator for its ADA paratransit, GoMicro microtransit, and related call center services. - Government buyer: Riverside Transit Agency (RTA), Purchasing; the scope identifies the Contracted Operations Department. - Procurement: RFP S26144F seeks turnkey service operations. RTA provides the service vehicles and RideCo scheduling software; no separate product purchases or part numbers are listed. - Services and estimated annual vehicle revenue hours: - ADA/Dial-A-Ride paratransit: 158,068; 165,972; 174,270; 182,984; and 186,643 across the three-year base and two one-year options. RTA provides 84 vehicles. The scope includes reservations, scheduling, dispatch, operations, maintenance, staffing, facilities, fuel, insurance, reporting, and software and telecommunications support. ADA-eligible requests must not be denied. - GoMicro microtransit: 15,096; 15,398; 15,706; 16,020; and 16,340 across the same five years. RTA provides 8 vehicles, with up to 6 in service and the remainder as spares. The service includes on-demand shared rides in the Hemet–San Jacinto zone, with app and phone requests and pickup within 60 minutes. - Call center: Reservation, cancellation, ride-status, and inquiry support for both services, including TTY access, Spanish-speaking staff while open, dispatch support, call recording, and reporting. RTA-provided RideCo software is to be used. - Pricing and operating requirements: Proposals must price a monthly fixed fee and vehicle revenue-hour rate for each service; there is no guaranteed minimum service level. Pricing forms include adjustments for changes in passenger levels or service hours, fuel pricing based on OPIS rack cost, and union wage progression schedules. Alternative paratransit pricing is tied to a 2.0 passengers-per-hour standard; the estimates use 1.69 passengers per hour for paratransit and 4.66 for microtransit. - Other notable requirements: The scope includes driver training, vehicle maintenance, fare security, reporting, service standards, and penalties. A 10% performance bond is specified. Funding may include FTA and State Transit Assistance funds. - Named vendors/prospective vendors: CA Traffic Solution; Floral Park Consulting LLC; MV Transportation, Inc.; RATP Dev USA, Inc.; RideCo US Inc.; Sunrise Medical Transportation Inc.; Telekom Transportation LLC; The Routing Company; Transdev Services, Inc.; UZURV Holdings, Inc.; and Via Transportation, Inc.

Description

Riverside Transit Agency invites proposals from experienced contractors to provide paratransit and microtransit services described in Exhibit A, Scope of Work. The agency anticipates awarding a firm-fixed-price contract with a three-year base term and two one-year option terms. The solicitation requests electronic proposals through PlanetBids, with the proposal deadline of November 20, 2026, at 2:00 p.m. Pacific Time. The contract may be funded in whole or in part by Federal Transit Administration and State Transit Assistance funds.

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