Charleston County School District Opengov #2027-RFP-060

Integrated print-shop operations, equipment, software, and courier services for Charleston County School District

Charleston County School District is seeking a provider to operate and modernize its integrated print shop and related delivery services. - Government buyer: Charleston County School District (CCSD), Financial Services Department; the attachment identifies the buyer’s office as the District. - Procurement scope: Integrated print-shop management, production and finishing, graphic design, print-management software, equipment, equipment leasing or purchase options, maintenance, implementation, reporting, and courier services. - OEMs and vendors: No manufacturers, OEMs, resellers, or service vendors are named in the materials. Equipment models, part numbers, and quantities are not specified. - Equipment and software: Production printers and digital presses; finishing, mailing, and document-handling equipment; and software for secure print release, authentication, mobile printing, cost recovery, departmental chargebacks, dashboards, and workflow automation. - Print and delivery needs: Black-and-white, color, and high-volume printing of items such as forms, newsletters, brochures, flyers, posters, manuals, and curriculum materials; finishing may include folding, cutting, trimming, binding, laminating, stapling, and packaging. Courier work includes scheduled, interoffice, school, warehouse, on-demand, and time-sensitive deliveries. - Notable service levels: 98% production-equipment uptime; 99% software/platform availability; courier targets of 99% on-time delivery, 99% delivery accuracy, and 100% route completion; emergency delivery response within 2 hours. Customer-service targets include responding to inquiries within 1 business day, resolving complaints within 5 business days, and reviewing escalated issues within 2 business days. - Other requirements: Provide staffing and transition plans, training and go-live support, ongoing maintenance and technology refreshes, capacity for future District growth, editable deliverable files upon request, and regular operational, cost, utilization, and performance reporting. The provider must have an active, competitively awarded cooperative purchasing contract and at least three years of similar experience. - Award and term: The District intends to make one best-value award, with no minimum purchase commitment. The potential term is up to five years: one initial year plus as many as four annual renewals.

Description

Charleston County School District seeks proposals for print management, equipment leasing, and courier services from qualified firms holding an active, competitively awarded cooperative purchasing contract for print shop management or substantially similar services. The selected contractor will provide an integrated solution covering print shop operations and production, equipment and software, graphic design, maintenance, reporting, and courier services. Work includes personnel and workflow management, equipment oversight, customer service, inventory management, and continuous improvement. The resulting contract will run for up to five years, with an initial one-year term and annual renewal options.

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