City of Jacksonville #18277-27

Jacksonville Sheriff's Office 911 system maintenance for Solacom/Allerium systems

The City of Jacksonville is seeking one year of maintenance for the Jacksonville Sheriff's Office’s 911 call-handling and mapping systems. - Government buyer: City of Jacksonville, through the Jacksonville Sheriff's Office (JSO), Office of Sheriff, in Duval County, Florida. - Requested service: One AK Elite Premier Maintenance service, quoted as AKEPMaint, quantity 1, for Solacom 911 phone and mapping software and related components. Coverage includes upgrades, updates, and patches. - Price: The quote and agency memo identify a total/not-to-exceed amount of $402,900. - OEMs and system names: Solacom, also identified as Allerium; Eventide and Exacom are also named in the source materials but are not identified as the systems receiving this maintenance. - Vendor: Kraus Associates Inc., doing business as AK Associates (also written as AK Associates or A.K. Associates). JSO identifies AK Associates as the only authorized Florida Solacom support provider found through market research and cites its existing relationship with the agency as part of the single-source rationale. - Notable requirement: Maintenance must support the existing 911 system, including its phone and mapping software and related components. The request is for a one-year support period.

Description

The City of Jacksonville is seeking AK Elite Premier Maintenance from October 1, 2026, through September 30, 2027. The procurement covers second-tier maintenance services for Solacom systems, including upgrades, updates, and patches for 911 phone and mapping software and related components. The source documents state that AK Associates is the regional reseller and the only Florida support provider authorized to install and maintain the system. The quote lists a total of $402,900.

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