Opportunity
CanadaBuys #20176437
Ville de Sherbrooke seeks ITIL and ITSM professional services for ServiceNow
Posted
October 21, 2026
Respond By
November 24, 2026
Identifier
20176437
NAICS
541512
The Ville de Sherbrooke is seeking specialized professional services to support IT service management on its ServiceNow platform. - Government buyer: Ville de Sherbrooke; no sub-agency or office is identified. - Requested services: A bank of professional-services hours from specialists in ITIL and ITSM practices, including integrating those practices with the ServiceNow enterprise service management platform. - OEM/platform: ServiceNow is the named platform provider. No other vendors or manufacturers are identified. - No product quantities, part numbers, or specific service-hour quantity are provided. - Notable requirement: The requested expertise must address both ITIL/ITSM practices and their integration with the existing ServiceNow platform.
Description
La Ville de Sherbrooke is seeking a bank of professional services hours from resources with specialized expertise in ITIL and ITSM practices and their integration into the ServiceNow enterprise service management platform. Proposals must present the services separately from the price, in accordance with the solicitation document. Evaluation will take place in two stages: qualitative evaluation first, followed by price evaluation for proposals scoring at least 70/100 on quality. Bidders must submit using two envelopes, one of which contains the price offer; the submission deadline is November 24, 2026, at 14:00 EST.