SAM #70FA6027I00000001

FEMA RFI on Integrated Contract Support for National Flood Insurance Program Modernization

FEMA is seeking industry feedback on a draft integrated contracting approach to support modernization of the National Flood Insurance Program (NFIP). - Opportunity type: Request for Information (RFI), not a solicitation or contract award. - Agency: Department of Homeland Security, Federal Emergency Management Agency (FEMA), National Flood Insurance Program. - Purpose: Gather industry and stakeholder input on a support model for expanding and improving actionable flood-risk information nationwide. - Proposed service areas: - Architect-engineer support for regulatory and non-regulatory mapping, flood-risk data production and validation, technical analysis, post-disaster hazard data, mitigation, and building science. - Customer care and stakeholder engagement, including contact-center operations, outreach, communications, partnership support, inquiries, and disaster messaging. - Program management support for coordination, project tracking, and risk management across NFIP activities. - Centralized subject-matter expertise for underwriting and claims, geospatial and data analysis, quality assurance, due process, floodplain management, the Community Rating System, and disaster operations. - Delivery considerations: FEMA seeks feedback on contractor capacity, contract structures, automation and machine learning, service continuity, and ways to improve the proposed model. Scalability, service quality, and continuity are important. - Schedule: Responses are due December 10, 2026. An Industry Day is planned for mid-November; timing and scope may change. No contract performance period is specified. - Commercial details: No OEMs, vendors, product quantities, part numbers, or contract value are identified. The listed service areas are proposed areas for feedback, not confirmed awarded requirements.

Description

FEMA is modernizing the National Flood Insurance Program to improve how it assesses and communicates flood risk, prices and delivers flood insurance, manages floodplains, and provides mitigation assistance. The goal is to help individuals, communities, states, and private-sector partners better understand and reduce flood risk while using policyholder and taxpayer funds efficiently. To support this effort, FEMA is integrating staff, initiatives, and support structures into a more unified NFIP operating model. The draft contract support model described in the RFI pursues those outcomes.  Work will be grouped into several categories described in the RFI.  Not all current NFIP support contracts will be recompeted immediately. This document also identifies selected support structures and contracts that are not currently within the scope of this RFI to provide a more complete picture of the NFIP support environment.  Please see attached RFI for complete details.

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