SAM #36C10B27Q0060

VA VCS IT Support Services Market Research RFI

The Department of Veterans Affairs is researching IT support services for Veterans Canteen Service systems and applications. - Government buyer: Department of Veterans Affairs (VA), Office of Information & Technology; Product Delivery Service, Corporate Portfolio Service, Acquisition and Property Management Product Line. The services support the Veterans Canteen Service (VCS); the Technology Acquisition Center is also identified in the RFI. Rose Pompey is named in the detailed draft PWS. - OEMs and vendors: No OEMs, product vendors, or resellers are named. The requirement is for IT services rather than a discrete OEM product purchase. - Requested services: - Project, program, and contract management, including planning, staffing coordination, reporting, roadmaps, and Agile Program Increment planning. - Sustainment, operations, maintenance, troubleshooting, administration, and integration support for VCS-AIS, VCS-POS, specified VCS-MDM interfaces and cybersecurity, and VCS SharePoint timecard and Knowledge Center sites. - DevSecOps, application enhancements, modernization, development, and transition or decommissioning support, using Agile methods, CI/CD, automated testing, and release management. - Cybersecurity and VA Assessment and Authorization (ATO) support, including continuous monitoring, security controls, vulnerability management, scans, POA&Ms, IAM, and Zero Trust requirements. - Accessibility, testing, defect resolution, training, documentation, backups, disaster recovery, performance monitoring, incident management, and Tier 2/3 technical support. - Optional surge support for urgent, limited-scope work; optional ShopVCS e-commerce operations and integration support; and optional transition-out support. - Systems and components named: VCS-AIS includes Oracle eBusiness Suite, Oracle Retail, VCA, EPD, NETePay, TOPS, E-Card, the VCS Website, analytics, custom applications, batch processes, and interfaces. Other named environments include VCS-POS, VCS-MDM, VCS SharePoint, and ShopVCS. - Notable requirements: VA security and ATO compliance, Section 508 accessibility, DevSecOps/CI/CD, Tier 2/3 support, and an estimated 25 government-furnished laptops. Target measures include 99.9% availability for mission-critical systems, a 30-minute response target for P1 incidents, and—if ShopVCS support is exercised—99.9% monthly API availability and 800 ms p95 response time for core endpoints. - Period of performance: One 12-month base period and four 12-month option periods. A 60-calendar-day transition-in is required. Optional ShopVCS support may be exercised in 12-month increments; optional transition-out is one 60-day period. No specific calendar start or end dates are provided. - Opportunity status: The VA is conducting market research through an RFI; this is not a solicitation or a commitment to award a contract.

Description

Sources Sought Notice

Sources Sought Notice

Page 4 of 4 Sources Sought Notice *= Required Field Sources Sought Notice

Page 1 of 4 Veterans Canteen Service (VCS) IT Support Services (VA-27-00012857)

Introduction

This Request for Information (RFI) is for planning purposes only and shall not be considered an Invitation for Bid, Request for Task Execution Plan, Request for Quotation or a Request for Proposal. Additionally, there is no obligation on the part of the Government to acquire any products or services described in this RFI. Your response to this RFI will be treated only as information for the Government to consider. You will not be entitled to payment for direct or indirect costs that you incur in responding to this RFI. This request does not constitute a solicitation for proposals or the authority to enter into negotiations to award a contract. No funds have been authorized, appropriated or received for this effort. Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. The Government does not intend to pay for the information submitted in response to this RFI.

The North American Industry Classification System (NAICS) for this requirement is projected to be 541519 with a size standard of $34 million.

Scope: The Contractor shall furnish qualified personnel with demonstrable expertise in project management, software sustainment, system development, and cybersecurity. All personnel shall perform assigned duties in strict adherence to all applicable Department of Veterans Affairs (VA) system compliance requirements and shall employ industry recognized best practices to ensure the effective, secure, and reliable support of VA information technology. The Contractor shall provide these services in support of sustainment activities, enhancements to existing systems, modernization of existing systems, and the sustainment and development of new systems or new functionality as required by the Government. At this time, VA is conducting research, and as such this RFI shall not bind VA in any way.

Submittal Information:

All responsible sources may submit a response in accordance with the information below. There is a page limitation for this RFI of 25 pages. The Government will not review any other information or attachments included that are in excess of the (25) page limit.

NO MARKETING MATERIALS ARE ALLOWED AS PART OF THIS RFI. Generic capability statements will not be accepted or reviewed. Your response must address capabilities specific to the services required in the attached PWS and must include the following:

• Interested Vendors shall at a minimum provide the following information in the initial paragraph of the submission [For SDVOSBs and VOSB, proof of verification in SBA Small Business Search (SBS) website https://search.certifications.sba.gov/]:

Name of Company Address Point of Contact Phone Number Email address Commercial and Government Entity (CAGE) Code Unique Entity Identifier (UEI) Company Business Size and Status North American Industry Classification System (NAICS) code Socioeconomic data Existing Contractual Vehicles (Governmentwide Acquisition Contract (GWAC), Federal Supply Schedule (FSS), etc

Provide a summary of your ability to meet the requirements as identified in section 5 of the draft Performance Work Statement (PWS).

Provide any recommendations regarding the draft PWS, acquisition strategy, contract structure, performance period, or other considerations that would improve competition and successful contract execution. Has the draft PWS provided sufficient detail to describe the specific tasks and deliverable requirements to be performed under this effort. ___ YES ___ NO (if No, answer question below)

If NO , please provide your comments/recommendations on elements of the draft PWS that may contribute to a more accurate proposal submission and efficient, cost-effective effort.

Responses: Due no later than November 9, 2026 via email to Dennis.Simms@va.gov. Please note Veterans Canteen Service (VCS) IT Support Services in the subject line of your response.

Mark your response as Proprietary Information if the information is considered business sensitive. The email file size shall not exceed 5 MB. Multiple emails shall be identified as email 1 of 2 etc.

See attached RFI draft Performance Work Statement dated September 16, 2026, Version Number: 0.1 for additional details.

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