Illinois BidBuy #27-426DOC-CENTO-B-54513

Statewide maintenance and support for 36 Biometrics4All LiveScan systems

The Illinois Department of Corrections is seeking statewide maintenance and support for its existing Biometrics4All LiveScan fingerprinting systems. - Government buyer: Illinois Department of Corrections (IDOC), State of Illinois; Central Office Purchasing, with the Bureau of Investigations (B of I) identified in the attachment. Service coverage is statewide. - OEM/software: Biometrics4All is named as the provider of the proprietary software used by the systems. No specific model or part number is provided. - Requested service: One year of maintenance and support for 36 existing LiveScan systems. The minimum annual maintenance fee is $64,620. - Includes troubleshooting, remote support, approved software updates or upgrades, service-call records and a statement of work, and transfer of software to replacement computers at no additional cost. - The vendor must acknowledge a service notice within one hour and begin remote or on-site service within two hours. - IDOC is responsible for hardware repairs or replacements, which are to be quoted as needed. Software updates or upgrades require IDOC or B of I approval. - Notable requirements: System activity, authentication and access control, administrative actions, sensitive-data access, timestamps, log integrity and retention, audit access, and secure forwarding to the State SIEM when required are subject to minimum logging requirements. - Term and value: The initial term is one year. Extensions may bring the total term to no more than ten years; the attachment says renewal is not applicable. The stated minimum annual fee is $64,620; a potential ten-year total at that same annual amount would be $646,200, though actual extension costs are not provided.

Description

The Illinois Department of Corrections is seeking a maintenance agreement for its existing LiveScan biometric fingerprinting system. The procurement is a small purchase conducted under sole source conditions. The scope includes statewide maintenance and support coverage for the LiveScan biometrics software. The bid schedule lists one year of coverage.

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