San Antonio Sanantonio #RFCSP 26-098; RFx 6100019771

Unified Digital Experience for City and partner agency services

The City of San Antonio is seeking a long-term Unified Digital Experience to help residents find and access services across City departments and SmartSA Partner agencies. - Government buyer: City of San Antonio, Information Technology Services Department. - Requested service: Design and implementation of a unified digital entry point that helps residents identify relevant services, understand what to do, and proceed to complete service interactions. - Examples include starting a business, setting up utilities, applying for permits, and accessing transit; the scope extends beyond 311 reporting. - Scope and category: Services span the City and SmartSA Partner agencies; the listed category is System Implementation and Engineering Services (92064). - OEMs and vendors: No OEMs, vendors, or specific technology products are named in the provided materials. - Quantities and part numbers: No quantities or part numbers are specified.

Description

The City of San Antonio’s Information Technology Services Department is seeking proposals for a long-term Unified Digital Experience (UDE), a single digital entry point for residents to identify and access services across the City and SmartSA Partner agencies. The experience will guide residents to the appropriate service, provide contextual information, and direct them toward completing service interactions. Examples include starting a business, setting up utilities, applying for permits, and accessing transit, as well as similar services beyond 311 reporting. Responses are due November 19, 2026, at 11:00 a.m. Central Time; a WebEx pre-submittal conference is scheduled for October 26, 2026, and attendance is optional but highly encouraged.

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