Federal Register #OMB Control No. 2900-0770

VA seeks clearance for qualitative feedback collection across VBA, VHA, and NCA

The Department of Veterans Affairs is seeking clearance for voluntary feedback collection to improve services across its benefits, health, and cemetery administrations. - Government buyer: Department of Veterans Affairs (VA), through the Veterans Health Administration (VHA); coverage includes the Veterans Benefits Administration (VBA), VHA, and National Cemetery Administration (NCA). - Requested service: Generic clearance for collecting qualitative feedback on agency service delivery (OMB control number 2900-0770). This is a clearance request, not a purchase of products or procurement services. - Feedback methods may include satisfaction surveys, focus groups, customer comment cards, small discussion groups, qualitative customer satisfaction surveys, in-person observation testing, and patient surveys. - Estimated scale: 425,000 annual responses and 201,250 annual burden hours; responses are expected once per collection. - Feedback is voluntary and intended to support internal service improvement and program management, not statistically generalizable analysis. - No OEMs, vendors, products, or contract value are identified.

Description

The Department of Veterans Affairs seeks OMB review of a generic clearance to collect qualitative feedback on service delivery for the Veterans Benefits Administration, Veterans Health Administration, and National Cemetery Administration. Feedback may be gathered through program satisfaction surveys, focus groups, comment cards, discussion groups, observation testing, and patient surveys. The information is intended to help assess customer and stakeholder experiences and improve service delivery and program management; collections are voluntary and are not intended to produce statistically generalizable results. Comments on the proposed information collection are due November 20, 2026.

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