SAM #RCS-H-2027-00006

HUD FHA Multifamily Mortgage-Insurance Processing and Operations Support

HUD’s Multifamily Insurance Operations Branch needs contractor support to process and manage FHA multifamily mortgage-insurance operations. - Government buyer: U.S. Department of Housing and Urban Development (HUD), Multifamily Insurance Operations Branch (MFIOB), within the Multifamily Financial Operations Division (MFFOD). - Services and estimated first-year workload: - Endorsement processing and data entry: approximately 1,200 initial and final endorsements combined. - Premium reviews: approximately 1,100. - Mortgage record changes: approximately 600, including requests associated with HUD-92080. - Insurance termination requests: approximately 800, including requests associated with HUD-9807. - Other work includes loan modifications and interest-rate reductions, electronic records management, lender and HUD customer support, workflow tracking, and monthly reporting. - Systems and scale: Work uses HUD’s FHASL data environment and PeopleSoft environment. Electronic records support approximately 15,500 active projects, plus newly endorsed projects. HUD provides system-access laptops and training; work is performed at the contractor’s facility. - Notable service requirements: Enter validated endorsement data into FHASL within three business days; provide weekday telephone coverage from 9:00 a.m. to 5:00 p.m. Eastern Time, excluding federal holidays; maintain a workflow tool for status, communications, documents, deadlines, and performance information; and conduct monthly electronic-record quality checks. - Deliverable: A comprehensive monthly project status report covering processing, premium reviews, customer service, termination requests, records management, and workflow-tool performance. - OEMs and vendors: No product OEM, contractor, or reseller is identified. PeopleSoft and FHASL are named operating environments, not products requested for purchase. - Period of performance: One 12-month base period with four 12-month option periods; a 30-calendar-day transition-in and transition-out are described.

Description

The vision of this requirement is to sustain and optimize a modern, fully digital operational state for the Multifamily Insurance Operations Branch (MFIOB) through targeted contractor capabilities. By seamlessly integrating accurate Data Entry and specialized Premium Review Services, the contractor shall support the branch in maintaining current, compliant, and efficient processing across the active Federal Housing Administration (FHA) portfolio. Backed by dependable Administrative Support Services and high-quality Customer Service for lender stakeholders, this requirement leverages an established U.S. Department of Housing and Urban Development (HUD) Electronic File Storage system and digital workflows.

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