SAM #ILSMaintenance

CBP market research for ILS maintenance and repair services

CBP is conducting market research on maintenance and repair services for technology systems at its sites. - Government buyer: Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP), through its Information Technology Contracting Division and Infrastructure Logistics Division (ILD). - Opportunity: Request for Information and Sources Sought for ILS systems administration, maintenance, and repair services; this is market research, not a solicitation or commitment to buy. - Services sought: Respond to CBP maintenance work orders, perform maintenance and repairs on technology systems at CBP sites, and provide status updates and work-completion documentation. No quantities or part numbers are specified. - Service operations: CBP’s Maintenance Dispatch Center operates 24/7 and records service calls in ServiceNow and MAXIMO. - OEM reference: Rapiscan appears in an attachment filename, but the notice does not identify a specific Rapiscan product or request a product quantity. - Period and value: No period of performance or estimated contract value is provided.

Description

This public posting is for informational, planning, and market research purposes only and constitutes a Request for Information (RFI) and a Sources Sought Request (SSR) only for United States, Department of Homeland Security (DHS), Customs and Border Protection (CBP). This announcement does not constitute a commitment, implied or otherwise that a solicitation or procurement will be issued. This is not a solicitation, Request for Proposal (RFP), or Invitation for Bids (IFB). No reimbursement will be made for any costs associated with providing information in response to this announcement or any follow-up information requests.

No questions will be addressed at this time.

As a component of the United States (U.S.) Department of Homeland Security (DHS), Customs and Border Protection (CBP) is responsible for protecting our Nation’s borders in order to prevent terrorists and terrorist weapons from entering the U.S. while facilitating the flow of legitimate trade and travel. CBP is also responsible for apprehending individuals attempting to enter the U.S. illegally; stemming the flow of drugs and other contraband; protecting our agricultural and economic interests from harmful pests and diseases; protecting American business from theft of their intellectual property; and regulating and facilitating international trade, collecting import duties, and enforcing U.S. trade laws.

In support of this responsibility CBP has implemented and deployed numerous technology systems across the U.S. and internationally that require systems administration and maintenance services. ILD manages a 24/7 Maintenance Dispatch Center for maintenance activities. The Maintenance Dispatch Center (MDC) initially responds to service calls from the numerous CBP sites. The Maintenance Dispatch Center staff record the calls for service in the CBP databases ServiceNow and Integrated Logistics Support System, i.e., MAXIMO). Maintenance Dispatch Center staff issue requests for repair or maintenance services to the Contractor in the form of a Work Order (WO) that initiates the maintenance request. The Contractor responds to the CBP sites, effects repair or completes maintenance actions, and provides periodic status updates and Work Completion Forms (WCF) to the Maintenance Dispatch Center based on the provided requirements contained in this Performance Work Statement.

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