Highland Village Civicplus #156

Highland Village Citywide Organizational and Service-Delivery Study

The City of Highland Village is seeking a consulting partner to assess how its workforce and city services are organized and delivered. - Government buyer: City of Highland Village, Texas; City Secretary’s Office. Questions are directed to Kimberly Lopez, HR Director. - OEMs and vendors: No OEMs, manufacturers, or service vendors are named in the solicitation. - Requested service: One citywide Organizational, Workforce, and Service Delivery Study. No product part numbers apply. - Assess organizational structure, staffing and vacancies, workloads, management spans, service levels, costs, processes, technology opportunities, succession planning, and service-delivery options. - Cover City functions including Administration, Finance, Human Resources, Municipal Court, Information Technology, Marketing and Communications, Community Development, Public Works, Parks and Recreation, Police, Fire, and Utility Billing. - Benchmark against comparable Texas municipalities and engage City leadership and employees. The City has approximately 160 full-time and 35 part-time employees. - Evaluate options such as reorganization, reassignment, consolidation, contracting, shared services, technology, and position changes; assess effects on costs, staffing, service quality, risks, and implementation. - Deliverables and requirements: Work plan and schedule, progress updates, department assessments, draft and final reports, prioritized recommendations, an implementation roadmap, and presentations to department heads, the City Manager, and City Council. The roadmap should address immediate, near-term, and long-term actions while supporting efficiency, cost reduction, workforce and financial sustainability, and service quality. - Performance period: Work is expected to begin after notice to proceed and be completed within 12 months.

Description

The City of Highland Village is requesting proposals from qualified consulting firms to conduct a comprehensive organizational, workforce, and service delivery study. The work includes evaluating City departments and operations, organizational structure, staffing, workloads, management, processes, operational efficiency, and service delivery. The consultant will provide practical, prioritized recommendations addressing staffing and service options, efficiency, service quality, costs, risks, and workforce and financial sustainability, with financial impacts and an implementation roadmap. Proposals are due November 18, 2026, at 3:00 PM Central Time; twelve bound copies and an electronic copy are required.

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