NYC Passport #07227P0001

NYC DOC Commissary Operations and Securepak Services

New York City Department of Correction is seeking a single provider to modernize and operate commissary services for Persons in Custody. - Government buyer: New York City Department of Correction (NYC DOC); no sub-agency or office is specified. - OEMs and vendors: No OEMs, product brands, or prospective vendors are named. The solicitation references DOC systems including IFCOM and a Securepak program. - Products requested: A broad assortment of commissary merchandise, including beverages, candy, condiments, cheese, chips, cookies, crackers, hygiene and medicated products, makeup, noodles, pastries, proteins, shower shoes, snacks, rice, meat, beans, and miscellaneous items. The Securepak program includes food and snack packages for families and friends to purchase for PIC. No part numbers or product quantities are specified. - Services requested: One vendor will source and manage inventory, warehouse products, collect and process individualized orders, package orders in clear bags, transport and deliver orders to DOC facilities, and support on-site distribution. The scope also includes ordering and account-data integration with DOC phones, tablets, and IFCOM or successor systems; reporting; receipts, refunds, credits, and grievance support; and Securepak-related operations. - Notable requirements: Weekly ordering and delivery within seven days; bilingual menus; baseline staffing; secure facility operations; near-real-time data exchange; and compliance with applicable NYC food standards. Product samples must be provided to NYC DOC at no charge when requested. DOC may revise the authorized merchandise list subject to agency review and approval. Securepak must be provided at no expense to DOC, with purchases capped at $25 per PIC every four weeks. - Estimated value: $60 million. - Period of performance: An anticipated five-year base term, with two possible two-year renewal options at DOC’s discretion. The term begins upon written notice to proceed; no annual subscription is specified.

Description

The New York City Department of Correction is seeking proposals for an all-purpose commissary vendor to supplement and modernize commissary operations. The selected vendor will supply, store, fulfill, package, and deliver individualized commissary orders for Persons in Custody. Proposals must be submitted through PASSPort by December 7, 2026; the anticipated contract period is July 1, 2027 through June 30, 2032. The estimated procurement value is $60,000,000, and the pre-proposal conference is scheduled for November 9, 2026.

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