Hemet Planet bids #147482

Utility bill printing, processing, materials, postage, and mailing for the City of Hemet

The City of Hemet is seeking a provider to print and mail utility bills, notices, and customer outreach materials. - Government buyer: City of Hemet, Purchasing Department, Hemet, Riverside County, California. - Named companies and platforms: Tyler Technologies provides the City’s Enterprise ERP (EERP), formerly Munis, which generates billing files. PlanetBids is identified as the electronic bid-submission platform. No printing or mailing manufacturer is specified. - Estimated base volume: Approximately 6,000 documents per month, or 72,000 estimated bill/notice mail pieces, return envelopes, and postage units; actual volumes are not guaranteed. - Base items: 72,000 black-and-white, one-page utility bills or notices in No. 10 double-window outgoing envelopes; 72,000 printed No. 9 single-window return envelopes; and postage for an estimated 72,000 pieces. - Optional items: Black-plus-one-color and full-color bills/notices; additional printed pages or inline inserts in black-and-white, black-plus-one-color, or full color; standard No. 10 outgoing envelopes; and flat envelopes for multiple-page statements. Each optional bid item is estimated at one and ordered as needed. - Materials: White 8.5-by-11-inch, 24-pound paper. Envelopes require security tint and clear window film, with paper certified by SFI or an equivalent recognized sustainable-forestry certification. - Service requirements: Set up and test billing-file processing with City staff; perform data processing, CASS address validation, presorting, printing, insertion, and mailing. Deliver completed mail to USPS within one business day of receiving files, or within one business day after City proof approval when proofs are requested. Support weekly or as-needed production and designate an account manager. - Address and data requirements: Use a USPS address-update service such as NCOALink or ACS and report identified changes to the City. Protect confidential customer and billing data and use City-approved secure file-transfer methods. Pricing must include postage and necessary supplies. - Term information: The overall contract period is not specified. The bid schedule includes an optional monthly account-management/service fee priced for 12 months.

Description

The City of Hemet is seeking a qualified contractor to provide printing, mailing, and materials for utility billing and customer outreach. Work includes processing the City's utility billing files, address validation and presorting, printing bills and notices, inserting materials into envelopes, and mailing completed pieces; the contractor must also provide postage, supplies, and an account manager. Estimated billing volume is approximately 6,000 documents per month, with no guaranteed minimum volume. Responses must be submitted electronically through PlanetBids by November 9, 2026, at 3:00 p.m.

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