My Florida Marketplace #FLHSMV-SS-009-27 AD

Florida HSMV Cisco IVR replacement and integration

Florida HSMV plans to replace and integrate its existing Cisco Interactive Voice Response system through a single-source procurement. - Government buyer: Florida Department of Highway Safety and Motor Vehicles (FLHSMV), Information Systems Administration, Tallahassee, Florida. - OEM: Cisco Systems, Inc. The existing IVR system is Cisco; the notice does not specify a new Cisco part number or model. - Intended vendor: Presidio Networked Solutions LLC, identified as the intended single source based on its expertise and familiarity with HSMV’s associated systems. - Requested service: Replace and integrate the existing Cisco IVR system, with enhancements to support service continuity and improve customer satisfaction. No quantity or part number is provided. - Service categories: System integration design (UNSPSC 81111503) and application service providers (UNSPSC 81112106). - Value and duration: Stated maximum price is $3,500,000; performance is up to three years. Specific start and end dates are not provided.

Description

The Florida Department of Highway Safety and Motor Vehicles intends to enter into a single source contract with Presidio Networked Solutions LLC to replace and integrate its existing Cisco Interactive Voice Response system. The work includes enhancements intended to ensure continuity and improve overall customer satisfaction. The contract term is up to three years, and the stated price is up to $3,500,000. The notice identifies Presidio as the intended single source and cites its expertise and familiarity with the Department’s systems as the justification.

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