Nevada Ionwave #RFP 2026-024 Addendum 3

North Las Vegas Utility Customer Portal, AMI, and Mobile Workforce Solution

The City of North Las Vegas is seeking an integrated utility customer portal, AMI data capabilities, and mobile workforce management for its Utility Department. - Buyer: City of North Las Vegas, Utilities Business Services, Purchasing Division; contact named in the RFP: Joy Yoshida. - Requested solution: Customer portal and mobile application for accounts, bills and payments, meter consumption, service orders, and customer requests; plus field workforce scheduling, GPS routing, real-time staff location, and offline capabilities. No quantities or part numbers are specified. - Integrations and named technology providers: Aqua Metric/Sensus and Metron Farnier meter data; Sensus Analytics and Waterscope; Advanced Utility Systems/CIS customer and billing data; Wells Fargo payment services; and Paymentus IVR. The materials also describe replacing Maximo with Advanced Utility Systems/CIS. - Notable requirements: ADA-accessible, English/Spanish customer views; customizable account and usage features; conservation insights and configurable alerts; secure customer-data handling; compliance with CJIS v6.1, PCI-DSS, and SOC 2; targets of 99.99% availability for unplanned infrastructure downtime and at least 99.9% software uptime; and implementation, testing, training, and project management. - OEMs highlighted: Sensus, Metron Farnier, Advanced Utility Systems (part of N. Harris Computer Corp.), and IBM (Maximo). These are named technology manufacturers/providers or systems in the stated integration and replacement context; no specific branded portal or workforce product is mandated. - Other named vendors and organizations: Keystone Utility Systems; Metron; N. Harris Computer Corp. (Harris); Black & Veatch; BYS Innovations (MyKor); LVSYS Corp. dba Buildable; Fluvio; AssetCore AI Inc. (AssetCore); InvoiceCloud; BHC Global; Concourse Tech Inc.; Superior Data Science LLC; Yoppify LLC; Aqua-Metric; GLOVIO, LLC; VertexOne; Zicali, Inc.; Beluga Consulting LLC; Potestamus; P-Nav Systems LLC; Kyndryl LLC; Smart Energy Water (Smart Energy Systems, LLC); Silverblaze; DivineGuard IT Services LLC; Current Software; SpryPoint Services Inc.; Ardent Technologies, Inc.; and Emisha Innovations. These companies were listed as vendor attendees or named stakeholders, not identified as awardees. - Contract term: Three-year base term with five additional one-year extension options, subject to City approval and satisfactory performance.

Description

The City of North Las Vegas is seeking proposals to provide a customer portal and a mobile workforce management solution for its Utility Department. The RFP includes requirements covering customer account and billing functions, AMI data and integrations, security, communications, analytics, testing, training, and project management. Proposals must be submitted electronically through the Nevada Government eMarketplace (NGEM). A mandatory pre-proposal meeting was held on September 28, 2026, and the source lists November 19, 2026, as the response deadline.

View original listing