Federal Register #2026-21262

NARA seeks public comment on renewing its qualitative service-feedback collection

NARA is seeking public comment on renewing a generic feedback collection to support improvements to its agency services. - Government buyer: National Archives and Records Administration (NARA); the request is submitted to the Office of Management and Budget (OMB). - Collection: “Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery” (OMB Number 3095-0070). This is a public-comment notice, not a procurement opportunity; no products, contracted services, OEMs, or vendors are requested. - Participants and estimated burden: Voluntary feedback may come from individuals, households, businesses and organizations, and state, local, or tribal governments. NARA estimates 27,000 respondents, an average of 26 collection activities annually, 1,038 respondents per activity, and 13,500 total burden hours. - Feedback topics and use: Responses may address service timeliness, accuracy, clarity, courtesy, efficiency, and issue resolution. NARA will use feedback internally to improve service delivery and program management; results are not intended to be statistically generalizable. - Notable conditions: The collection is intended to be low-burden and limits personal information and sensitive questions.

Description

The National Archives and Records Administration (NARA) submitted a request to OMB to renew its Generic Information Collection Request, “Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.” The collection covers voluntary, low-burden requests for qualitative feedback on NARA services, to support service improvement and program management. NARA seeks comments on the proposed information collection by November 18, 2026.

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