Federal Register #2026-21314

FCC Privacy Act Update for the USAC Customer Relationship Management System

The Federal Communications Commission is proposing a Privacy Act update to its USAC customer relationship management system of records. - Government buyer: Federal Communications Commission (FCC), through its Wireline Competition Bureau (WCB). - System and administrator: FCC/WCB-6, the Universal Service Administrative Company (USAC) Customer Relationship Management (CRM) system; USAC administers Universal Service Fund programs and certain congressionally appropriated programs under FCC direction. - Purpose of the system: The CRM contains information about individuals who contact USAC with complaints, inquiries, or requests for help related to program participation. - Proposed change: Add a routine use allowing the FCC to disclose relevant system information to other federal agencies considering suspension or debarment action. - Procurement status: This is a systems-of-records notice, not a request to purchase products or services. No OEMs, vendors, products, quantities, or contract performance period are identified.

Description

The Federal Communications Commission proposes to modify the FCC/WCB-6, USAC Customer Relationship Management (CRM), system of records under the Privacy Act of 1974. The system contains information about individuals who contact the Universal Service Administrative Company (USAC) with complaints or requests for assistance concerning their participation in Universal Service Fund and certain appropriated programs. The modification adds one new routine use, Suspension and Debarment Disclosure. Comments on the routine uses are due November 18, 2026.

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