British Columbia BCBid #234290

Managed IT Support for City of Kelowna Systems and Kelowna International Airport

The City of Kelowna is seeking a provider to operate and support municipal IT systems and technology at Kelowna International Airport (YLW). - Government buyer: City of Kelowna, including its municipal IT environment and Kelowna International Airport (YLW). - Services requested: Managed IT support covering continuous operations, monitoring, maintenance, troubleshooting, incident response, change execution, vulnerability management, documentation, and reporting. - Technology scope: Network and wireless systems, firewalls, identity and access control, security monitoring, servers, backup, communications, airport operational systems, and related technology environments. - Requirements: Services must satisfy the opportunity’s performance, security, governance, and operational requirements. - OEMs and vendors: No OEMs, specific product vendors, or resellers are named. No products, part numbers, or quantities are specified. - Performance period and value: The available information does not specify a performance period or estimated contract value.

Description

The City of Kelowna is seeking managed IT support services for its municipal IT environment and Kelowna International Airport (YLW). The scope includes continuous operation, monitoring, maintenance, troubleshooting, incident response, change execution, vulnerability management, documentation, and reporting. Services cover network, wireless, firewall, identity, access control, security monitoring, servers, backup, communications, airport operational systems, and related technology environments. Services must meet the stated performance, security, governance, and operational requirements.

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